Resident Evil 4 Remake Ashley elevator not working fixed

Resident Evil 4 Remake Ashley elevator not working fixed

Can't get the elevator to work while playing as Ashley in RE4 Remake? Here is the solution that will help you.


Resident Evil 4 Remake offers players a seamless experience and happens to have no major game-breaking bugs or glitches. But like most games, some sudden problems are bound to appear out of nowhere, and this game happens to have one of those too. Here’s how to fix Ashley Elevator not working error in RE4 Remake.

How to fix Ashley elevator not working in RE4 Remake

You must reload your save and play the stage again without resolving the grandfather clock early. Players encounter this error when setting the grandfather clock hands correctly before going to the library. This allows them to get the insignia sooner. In the library you get the keys with which you then operate the elevator. You will get this error if you get the Salazar crest before using the keys. To prevent it from happening again, you should follow this order:

• Load your nearest save to this section.
• Go to the room with the first clock.
• Ignore it and use the door on the left and make your way to the hidden mausoleum.
• This will take you to the library.
• Get the elevator keys by going down the hidden stairs.
• Knights will now start attacking you. Freeze them with your lantern.
• Use the elevator.
• Now in this room, find the note to get the time.
• Set the grandfather clock according to the note you can find in this room.
• From here, go back to the library and the room with the first grandfather clock.
• Get the Salazar family insignia now and progress normally. The elevator will work properly this time.

This currently appears to be a confirmed bug, and even if you get the keys later but got the insignia before using the elevator, you'll see this bug. So make sure you follow the steps above to avoid getting this error.